You are a partner at a midsized firm. As you speak with your current clients and prospects to project your bookings over the next two quarters, you realize that you will need to recruit additional consultants to deliver the projected business. You are pleased with your business forecast, but you are also worried. You have manual systems and spreadsheets in place across your firm, which to date have been adequate for running the business. But you are concerned that your services business has reached an inflection point where these manual systems will impede your growth. Why? To understand this further, let’s look at key business drivers at your services firm and the impact of manual systems on them.